RESERVATION POLICY

  1. You must be at least 18 years old to book a room at Boutique Country House B&B.

  2. Children must be supervised by an adult at all time - please see our Child Policy

  3. 20% holding fee will be requested at time of booking

  4. Hot tub Check in Time 3:00pm and check out time is 10:00am next morning.

  5. At time of booking guests must provide an address and contact number.

  6. On arrival Guests may also be required to provide ID ie passport and proof of payment details.

  7. Prior to arrival guests must inform Boutique Country House B&B of approximate time of arrival.

  8. Late check out must be requested at time of booking and is subject to availability.

  9. Guests must vacate their room by 11am but are welcome to wait in another area inside the property whilst waiting for transport.

  10. Guests will be held responsible for any loss or damage to Boutique Country House B&B caused by themselves, their friends or any person for whom they are responsible.

  11. Users of the car park can do so at their own risk. Boutique Country House B&B will not accept responsibility for any damages, accidents, or loss.

  12. Boutique Country House B*B management is not responsible for your personal belongings and valuables such as money, jewellery or any other valuables left by guests in the rooms.

  13. Boutique Country House B&B management reserve the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are deemed as a criminal act or likely to endanger or offend others ie non compliance of our non smoking policy, excessive consumption of alcohol, smoking or consuming drugs in or around the property, excessive noise or riotous behaviour may constitute termination. In such circumstances any outstanding account must be settled, no refunds will be made.

  14. Boutique Country House B&B management reserve the right to carry out further security checks on guests at its discretion if necessary.

  15. Guests must comply with the health and safety rules when using the hot tub and facilities at Boutique Country House B&B.

TERMS AND CONDITIONS

RESERVATION POLICY

  1. You must be at least 18 years old to book a room at Boutique Country House B&B.

  2. Children must be supervised by an adult at all time - please see our Child Policy

  3. Non Refundable 25% deposit fee will be requested at time of booking

  4. Guests can use the Hot tub from 3:00pm -10pm. 

  5. Check out time is 10:00am next morning.

  6. At time of booking guests must provide an address and contact number.

  7. On arrival Guests may also be required to provide ID ie passport and proof of payment details.

  8. Prior to arrival guests must inform Boutique Country House B&B of approximate time of arrival.

  9. Guests will be held responsible for any loss or damage to Boutique Country House B&B caused by themselves, their friends or any person for whom they are responsible.

  10. For Health & Safety Reasons Alcohol MUST NOT be consumed in the hot tub.

  11. Strictly no drinking parties in the bedrooms!

  12. Boutique Country House is a Bed & Breakfast establishment. Guests who wish to consume alcohol are asked to be respectful of their environment. 

  13. Users of the car park can do so at their own risk. Boutique Country House B&B will not accept responsibility for any damages, accidents, or loss.

  14. Boutique Country House B&B management is not responsible for your personal belongings and valuables such as money, jewellery or any other valuables left by guests in the rooms.

  15. Boutique Country House B&B management reserve the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through inappropriate or unacceptable behaviour or as a result of actions which are deemed as a criminal act or likely to endanger or offend others ie non compliance of our non smoking policy ie no smoking inside the property or hot tub cabin, excessive consumption of alcohol, smoking or consuming drugs in or around the property, excessive noise or riotous behaviour may result in your stay being terminated. In such circumstances any outstanding account must be settled, no refunds will be made.

  16. Boutique Country House B&B management reserve the right to carry out further security checks on guests at its discretion if necessary.

  17. Guests must comply with the health and safety rules when using the hot tub and facilities at Boutique Country House B&B.

CANCELATION/REFUND POLICY

 

ALCOHOL CONSUMPTION / HOT TUB POLICY

  • Guests will be required to pay a non refundable 25% deposit fee at the time of booking. 

  • Guests who have paid in full and who wish to cancel are entitled to 80% of a refund 14 days before arrival. Alternatively guests can request to modify or reschedule their booking to an alternative date if there is availability by contacting Boutique Country House B&B directly. 

  • In the event of a pandemic, unexpected or unpredictable event that may result in you having to postpone or cancel your stay with us, Boutique Country House B&B will:

1. Provide you with an alternative date that is suitable for you subject to availability.

2. Issue you with a credit note to be used at Boutique Country House B&B within a 6 month period of first date of issue.

  1. FOR HEALTH & SAFETY REASONS GUESTS MUST NOT use the hot tub whilst intoxicated or under under the influence of drugs or taking sedatives. 

  2. BOUTIQUE COUNTRY HOUSE B&B DO NOT CATER FOR PARTIES AIMED AT HEAVY ALCOHOL CONSUMPTION.  PLEASE NOTE BOUTIQUE COUNTRY HOUSE IS A B&B.

  3. ALCOHOL MUST BE CONSUMED RESPONSIBILITY AND IN MODERATION - ANY DAMAGE MUST BE PAID FOR.

  4. ALL GUESTS MUST SHOWER PRIOR TO ENTERING THE HOT TUB

  5. STRICTLY NO FAKE TAN, NO MAKE UP OR SUN TAN LOTIONS TO BE WORN IN THE HOT TUB

  6. Any guests having a massage MUST shower afterwards to remove the oil from their skin before entering the hot tub again

  7. STRICTLY NO GLASSES IN THE HOT TUB CABIN, HOT TUB OR SURROUNDING AREAS. YOU WILL BE PROVIDED WITH PLASTIC GLASSES.

  8. STRICTLY NO SMOKING IN THE HOT TUB OR CABIN = a dedicated smoking area has been provided.

  9. If intended users are suffering from diseases of the heart and circulation, skin conditions, are immunosuppressed, subject to fits or taking medications affecting the cardiovascular or nervous systems, they should seek medical advice before bathing in the hot tub.

  10. Any person with a medical condition must seek medical advice before using the hot tub.

  11. Guests are advised to wait for 30 minutes after eating a heavy meal before re-entering the hot tub.

  12. It is recommended that MORE than 1 person should always be in the hot tub at any time.

  13. Children must be 12 years and older to use the hot tub.

  14. Children and young people aged 12 - 17 years old must be accompanied by a paying adult at all times.

  15. The Hot Tub will be in use for guests from 3pm - 11pm

  16. For essential maintenance and changing of water there may be occasions when the Hot Tub will not be in use after 10.30pm

  17. Guests must comply with the health and safety rules when using the hot tub at Boutique Country House B&B.

CHECK IN / CHECK OUT POLICY

  1. Guests may check in from 3:00pm when booking Hot Tub Experience or earlier by prior arrangement

  2. All Guests must check out by 10:00am or later by prior arrangement

  3. Guests waiting on transport but must vacate their room by 10.00am and are welcome to wait in another area of the property.

  4. Prior to arrival guest's must inform Boutique Country House B&B of approximate time of arrival.

  5. On arrival guests may be required to provide both proof of booking payment and ID e.g passport or driving license.

  6. Guests are required to provide a temperature check on arrival and to fill out a COVID-19 traceability form.

PAYMENT TERMS

  1. Guests who book the Hot Tub Experience will be required to pay a 25% non refundable reservation fee at time of booking.

  2. Guests will be required to pay the remaining balance 14 days before arrival. Boutique Country House reserve the right to cancel your reservation if payment is not made 14 days before arrival.

   3. Guests who have paid in full and who wish to cancel 14 days before arrival will be entitled to 75% of a refund. Guests can also choose an alternative date or a voucher subject to availability. Like for like will be offered and extra charges for weekends or specific bank holidays or similar may be incurred.

INTERNET POLICY

  1. Wireless internet is available throughout the property and is free of charge.

  2. Guests must accept to use this access to the internet fairly and appropriatley

  3. The internet access is intended for general use such as access to the world wide web, email, messaging, light video/ music/media/streaming. It is not intended or ideally suited for heavy media streaming, online gambling, extensive downlaods/uploads. Access to illegal activity is not prohibited and will be reported to local authorities.

PARKING POLICY

  1. Free off road parking is available on site for guests of Boutique Country House B&B.

  2. Users of the car park can do so at their own risk.

  3. Boutique Country House B&B will not accept responsibility for any damages, accidents, thefts or losses.

CHILD POLICY

  1. Children must be aged 12 years or older to use the hot tub faciility and are charged the adult price when booked in as part of the Hot Tub Experiece. Children must be supervised by an adult at all times when using hot tub.

  2. For health and safety reasons and for the comfort of other guests, adults must ensure children are supervised at all times both in bedrooms and surrounding areas of the property.  All damage must be paid for.

  3. Please note we have 2 bedrooms. Our double room has a double bed and is located on the ground floor. Our family room which is located on the first floor can comfortaby accomodate up to 4 guersts. The family room has a double bed and a single bed. A second single bed can be facilitated for the 4th person, howerver this limits the space within the room.

SECURITY

  1. Boutique Country House B&B management reserve the right to carry out further security checks on guests at its discretion if necessary.

  2. Guests will be provided with a key to their room.

  3. Guests are required to close windows when leaving their room.

  4. Guests are advised to conceal all valuables from view of windows when leaving their room.

LOSS / THEFT / DAMAGE POLICY

  1. Guests will be held responsible for any loss or damage to Boutique Country House B&B caused by themselves, their friends or any person for whom they are responsible.

  2. Boutique Country House B&B management is not responsible for your personal belongings and valuables e.g money, jewellery or other valuables left by guests in the rooms.

TERMINATION OF STAY POLICY

  1. Boutique Country House B&B management reserve the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are deemed as a criminal act or likely to endanger or offend others e.g non compliance of our non smoking policy, non complicance of our child policy, excessive consumption of alcohol, smoking or consuming drugs in or around the property, excessive noise or riotous behaviour may constitute termination or inappropriate use of internet usage. In such circumstances any outstanding account must be settled, no refunds will be made.

PET POLICY

  1. We do not allow pets to stay at Boutique Country House B&B.

Boutique Country House B&B

HoT Tub Experience

5C Ballyquillan Road

Aldergrove

Crumlin

BT29 4DD

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