Terms & Conditions

Reservation Policy

The Lead guest responsible for making the booking MUST ensure Boutique Country House Terms & Conditions are SHARED with ALL MEMBERS of their booking party PRIOR TO BOOKING. When making a booking for yourself and/or on behalf of all members of your booking party, you are confirming that all members of your booking party have read and agreed to Boutique Country House

Alcohol Consumption / Hot Tub Policy Health & Safety Policy and all Terms and Conditions Prior to booking and during your stay.​

 

ALCOHOL CONSUMPTION / HOT TUB POLICY HEALTH & SAFETY TERMS AND CONDITIONS

  1. FOR HEALTH & SAFETY REASONS GUESTS MUST NOT use the hot tub whilst intoxicated to the point were your physical and mental control is markedly diminished or under the influence of drugs or taking sedatives that may also impair your physical and mental control. Boutique Country House will not be held responsible for any physical injury, medical injury or fatal injury you may incur as a result of not adhering to the ALCOHOL CONSUMPTION / HOT TUB POLICY HEALTH & SAFETY TERMS AND CONDITIONS. Please note that you may be asked to leave the premises and no refund will be given if your alcohol consumption becomes a physical threat to yourself, to others or the personal effects of Boutique Country House. Strictly no drinking parties in the bedrooms.

  2. Any person/s suffering from diseases of the heart and/or circulation, skin conditions, are immunosuppressed, subject to fits or taking medications affecting the cardiovascular or nervous systems, Pregnant or any other condition or medical condition not listed on this form, MUST seek medical advice PRIOR to arrival and/or BEFORE using the hot tub.

  3. If you are unsure if you are fit to use the hot tub and decide to use the hot tub of your own free will, Boutique Country House will not be held responsible for any physical injury, medical injury or fatal injury you may incur. 

  4. Guests are advised to wait for 30 minutes after eating a heavy meal before re-entering the hot tub.

 

GENERAL INFORMATION

You must be at least 18 years old to book a room at Boutique Country House B&B.​

  1. Breakfast is served between at 09.30am  and 10:00am.

  2. Strictly no drinking parties in the bedrooms!

  3. Boutique Country House B&B management reserve the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through inappropriate or unacceptable behaviour or as a result of actions which are deemed as a criminal act or likely to endanger or offend others ie non compliance of our non smoking policy ie no smoking inside the property or hot tub cabin, excessive consumption of alcohol, smoking or consuming drugs in or around the property, excessive noise or riotous behaviour may result in your stay being terminated. In such circumstances any outstanding account must be settled, no refunds will be made.

  4. STRICTLY NO GLASSES IN THE HOT TUB CABIN, HOT TUB OR SURROUNDING AREAS. YOU WILL BE PROVIDED WITH PLASTIC GLASSES.

  5. Guests must comply with the health and safety rules when using the hot tub and facilities at Boutique Country House B&B.

  6. ALL GUESTS MUST SHOWER PRIOR TO ENTERING THE HOT TUB

  7. STRICTLY NO FAKE TAN, NO MAKE UP, NO SUN TAN LOTIONS, NO PERFUMES, NO CREAMS OR OILS TO BE WORN IN THE HOT TUB - It is not nice for other guests to have to bathe in these products.

  8. Any guests having a massage MUST shower afterwards to remove the oil from their skin before entering the hot tub again as these products will destroy the filters and it is not nice for other people to have to bathe in these products

  9. Dinner is brought to you in the form of a Chinese, Kebab shop or Sharing Pizza.

  10. Breakfast is cooked for you next morning

  11. A bottle of Complimentary Bubbly will be presented to you on arrival

  12. Please bring extra towels for you comfort.

  13. Please bring appropriate footwear to protect your feet when using the hot tub. Please ensure they have a non slippery sole. 

 

HOT TUB USAGE POLICY

1. The Hot Tub will be in use from 3pm to 11pm and the lid securely placed thereafter. Guests are welcome to socialise in the the hot tub cabin and private garden after 11pm.

2. MORE than 1 person should always be in the hot tub at any time - no lone bathing at anytime.

MUSIC POLICY

 

Guests are welcome to play music whilst using the outside facilities. However we would ask guest to be respectful to other guests and ensure music is kept at a reasonable level to ensure the comfort of other guests residing in other parts of the premises. Music must be turned down or kept low after 10pm.

SMOKING POLICY

STRICTLY NO SMOKING IN THE HOT TUB, CABIN or in the B&B - You must not throw cigarette butts onto the ground or surrounding areas of Boutique Country House. Ashtrays have been provided for you at a dedicated area.​

 

CANCELATION/REFUND POLICY

  1. Guests will be required to pay a non refundable deposit fee of £50 per person at the time of booking. ​

  2. In the event of a reduction of the members your group, no refund or adjustment to other members of your group for your deposit paid will be made. All deposits are non refundable.

  3. If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.

  4. Guests  can request to reschedule their booking up to 7 days before arrival to an alternative date (within a 3 month period) if there is availability, by contacting Boutique Country House B&B directly. 

  5. In the event of a no show after arrival date the full cost of the booking is charged.

  6. In the event of a pandemic, unexpected or unpredictable event that may result in you having to postpone or cancel your stay with us, Boutique Country House B&B will Provide you with an alternative date that is suitable for you subject to availability or Issue you with a credit note to be used at Boutique Country House B&B within a 6 month period of first date of issue.​

 

CHECK IN / CHECK OUT POLICY

  1. Guests may check in from 3:00pm when booking Hot Tub Experience 

  2. All Guests must check out before 10:45am 

  3. Guests waiting on transport but must vacate their room by 10.45am and are welcome to wait in another area of the property.

  4. Prior to arrival guest's must inform Boutique Country House B&B of approximate time of arrival

  5. Proof of booking payment and ID e.g passport or driving license may be required.

  6. Guests are required to fill out a COVID-19 traceability form.

PAYMENT POLICY

Guests will be required to pay a non refundable £50 per person and the remaining balance on the day of arrival. Boutique Country House will accept payment via freetobook, Cash, Bank Transfer or Paypal.

 

INTERNET POLICY

  1. Wireless internet is available throughout the property and is free of charge.

  2. Guests must accept to use this access to the internet fairly and appropriately

  3. The internet access is intended for general use such as access to the world wide web, email, messaging, light video/ music/media/streaming. It is not intended and is not ideally suited for heavy media streaming, online gambling, extensive downloads/uploads. Access to illegal activity is not prohibited and will be reported to local authorities.

 

PARKING POLICY

  1. Free off road parking is available on site for guests of Boutique Country House B&B.

  2. Users of the car park can do so at their own risk.

  3. Boutique Country House B&B will not accept responsibility for any damages, accidents, thefts or losses.

 

CHILD POLICY

  1. Children must be aged 12 years or older to use the hot tub facility. Children aged 12 to 16 years old will be charged 50% of the adult price when booked in as part of the Hot Tub Experience. Children must be supervised by an adult at all times when using hot tub.

  2. Children under 12 years old must choose dinner from the children's menu.

  3. For health and safety reasons and for the comfort of other guests, adults must ensure children are supervised at all times both in bedrooms and surrounding areas of the property.  All damage must be paid for.

  4. Please note we have 2 bedrooms. Our double room has a double bed and is located on the ground floor. Our family room which is located on the first floor can comfortably accommodate up to 4 guests. The family room has a double bed and a single bed. A second single bed can be facilitated for the 4th person, however this limits the space within the room.

 

SECURITY

  1. Guests will be provided with a key to their room.

  2. Guests are required to close windows when leaving their room. Guests are requested to ensure bedroom windows are closed at night time.

  3. Guests are advised to conceal all valuables from view of windows when leaving their room.

 

LOSS / THEFT / DAMAGE POLICY

  1. Guests will be held responsible for any loss or damage to Boutique Country House B&B caused by themselves, their friends or any person for whom they are responsible.

  2. Boutique Country House B&B management is not responsible for your personal belongings and valuables e.g money, jewellery or other valuables left by guests in the rooms.