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  • HOW CAN I MAKE PAYMENT
    Payment can be made via the website on the BOOK prompt where it takes you to availability via freetobook/Stripe where you can make payment. A 25% deposit will be taken followed by an automatic remaining balance payment 14 days before arrival. Alternatively payments can be made via bank transfer by contacting the property directly on https://m.facebook.com/boutiquecountryhouse or Ph 07737690635
  • DEPOSITS
    Your room cannot be held or reserved unless you pay a deposit. Please note no booking is secured until a deposit has been received. A 25% non-refundable deposit is required at the time of booking. Remaining balance will be required 14 days before arrival
  • WHAT HAPPENS IF I NEED TO CANCEL
    If you have paid your balance in full and wish to cancel 14 days before arrival, you can request 75% of your total balance (25% is your deposit and is non refundable). Alternatively you can request your booking to be rescheduled to another date 14 days prior to arrival.
  • WHAT TIME CAN I CHECK IN AND CHECK OUT
    Check in is from 3pm onwards and check out is before 10.30am
  • WHY MUST I SHOWER BEFORE ENTERING THE HOT TUB
    Please Note - The hot tub is NOT a bath! Showering with soap and water before using the hot tub removes bacteria from your body and removes lotions, deodorants, perfumes, dead skin cells etc. This stops the hot tub filters becoming clogged from your oils and body waste. Guests must shower before entering the hot tub and after receiving maasages or reflexology to remove the oils. THIS IS ESSENTIAL. It is also essential to WASH OFF MAKEUP, BEFORE ENTERING THE HOT TUB otherwise it will react with the chemicals in the hot tub resulting in the water discolouring and the clogging of the water filters. Please ensure you completely rinse off shower gels and ensure hair is tied up so shampoos are also not reacting with the water. Failure to do so will result in you having to vacate the hot tub earlier than expected to facilitate water changes for our next guests. It takes 12 hours to reheat the water andf 2.5 hours to empty and refill the hot tub resulting in unnecessary escalting electricity bills as well as having to renew the filters earlier than expexted. You will be refused entry if you are wearing fake tan. Guests MUST shower after massages to remove the oils from your body. You will be refused entry back into the hot tub unless you shower to remove the oils from your body
  • IS THERE A HAIRDRYER AT THE PROPERTY
    Yes, each room has its own hairdryer
  • DO I HAVE TO BRING MY OWN TOWELS, BATHROBES and FLIP FLOPS"
    We supply guests fluffy bathrobes to use but we advise guests to bring their own towels and flip flips. Please note fluffy bathrobes are not complimentary. If you need to borrow flip flops or towels ALL items must be left at the property on your departure. You are very welcome to bring your own items.
  • CAN I BRING MY OWN ALCOHOL
    As we are not licensed, guests can bring their own alcohol. However, strict health & safety rules apply when consuming alcohol in or around the hot tub and the property. It is an essential requirement for guests to read our hot tub policy, terms and conditions before making a booking at Boutique Country House. Please avoid spilling alcohol into the hot tub. Alcohol will discolour the water which WILL result in you having to vacate the hot tub earlier than expected to facilitate water changes for our next guests. It takes 12 hours to reheat the water, 2.5 hours to empty and refill the hot tub resulting in expensive electricity bills.
  • IS THERE A FRIDGE ONSITE
    Yes you have private use of your own fridge with freezer compartment located inside the hot tub cabin
  • DO I HAVE PRIVATE USE OF THE HOT TUB
    Yes you have private and exclusive use of the hot tub from 3pm – 10pm. You also have use of your own private garden.
  • WHAT TIME DO I NEED TO VACATE THE HOT TUB
    For Health & Safety reasons the hot tub will not be in use after 10pm. You can use the hot tub until 10pm providing we do not need to make water changes or alter the balance of the water. To avoid this situation we advise guest to shower before entering the hot tub, exit every 20 mins and not to spill any liquids into the hot tub. If we need to empty and refill the hot tub and this procedure can tan up to 2.5 hours and 12 hours to reheat the water.
  • IS THERE AN AREA IN THE CABIN THAT I CAN SIT AND RELAX IN
    Guests can enjoy free wifi, Bluetooth facility and private amenities along with a seating area inside the hot tub cabin to relax and socialise with your partner or friends. Perfect for 2-6 guests. Please note the hot tub is also inside the cabin enclosure and there will be occassions whern the hot tub will need water changes.
  • WHAT DOES DINNER BROUGHT TO YOU CONSIST OF AND WHAT TIME CAN I HAVE IT
    Dinner is brought to you (1 main per person) consisting of a Chinese takeaway or a sharing pizza. Please Note - Extra portions ie gravy, curry, extra sides or starters are not included in the price of your stay and will have to be paid for by the guests themselves. Dinner can be ordered before 8pm. We have a varied menu for you to choose from.
  • Do I HAVE TO PAY FOR DAMAGE
    Guests will be held responsible for any loss or damage to Boutique Country House B&B caused by themselves, their friends or any person for whom they are responsible.
  • IS THERE A DESIGNATED SMOKING AREA
    You will be shown this area when you arrive. Ashtrays are available. Please do not flick ash or throw cigarette butts on to the ground. There is strictly a NO SMOKING Policy inside the hot tub or hot tub cabin.
  • DO WE NEED TO OBSERVE QUIET TIME
    Quiet or quieter time is from 10pm. Boutique Country House is a B&B and we kindly ask that you observe the comfort of other guests residing in the property.
  • CAN I ADD ON AN EXTRA GUEST TO MY ORIGINAL BOOKING
    Yes no problem at all. Please contact us directly to arrange this
  • ARE CHILDREN ALLOWED IN THE HOT TUB
    For insurance reasons, children must be 12 years or older to get into the hot tub
  • ARE PETS ALLOWED
    Guide dogs are allowed. Guests must ask Boutique Country House for permission to bring a dog or any other animal onsite when making their booking. We will do our best to accommodate small dogs who are house trained. However, due to the open plan layout of the cabin, it may not be possible to cater for dogs who will jump on to the beds. Dogs must be kept on their own bed on the floor at all times. We have fake grass around the retreat area, so we ask that dogs owners frequently take their pets out of the retreat and into the front garden as then cannot go to the toilet inside the retreat. Guests must clean up any mess their pets may make. Unfortunately any pet in season, is strictly prohibited Only 1 pet is allowed Cost for a pet is £15
  • TRANSPORT
    The property is in the countryside and transport services are extremely limited. You are advised to bring your own transport for accessibility to the village and surrounding areas.
  • IS DRINKING IN THE HOT TUB A GOOD IDEA?
    NO - A hot tub will make you feel more drunk as your heart rate will be higher and your blood vessels dilated. The alcohol will be absorbed into your bloodstream faster and pumped around the body at a higher rate. Add in the extra effects of dehydration in a hot tub and you WILL FEEL MORE DRUNK MORE QUICKLY and this can be a very dangerous situation. What can I do to make my not guilty pleasure as safe as possible? Alternate drinks and Exit the hot tub every 20 minutes - One of the main problems in a hot tub and also when drinking alcohol is one of dehydration. DO AS MUCH AS YOU CAN TO PREVENT DEHYDRATION by starting off with a large glass of water BEFORE you get into the hot tub for the first time. Have a bottle of water with you by the side of the hot tub and sip from it regulary. The advantage of this is that you can see how much or how little water you have drunk and regulate your water intake more easily
  • Cancellation Policy
    A non refundable deposit of 25% is requested at the time of booking. Guests who wish to cancel and who have paid in full, will be reimbursed 75% of their total booking. Guests can also reschedule to another date subject to availability.
  • Rules of the site
    - Guests agree to the reservation policy as outlined at the time of booking - Unsociable behaviour is not tolerated otherwise you will be asked to leave and no refund will be provided - Excess drinking will not be tolerated as it increases the risk to your safety and others - Noise must be kept to a minimum after 11.30pm - Please respect the property at Boutique Country House. All breakages must be paid for - No smoking or burning candles in the hot tub cabin - For health and safety reasons, the Hot Tub will not be in use after 10pm
  • What time is checkin/checkout
    Checkin is from 3pm and checkout is before 10.30pm
  • Can I bring Alcohol
    Yes but you MUST drink responsibility and adhere to health and safety rules
  • Is breakfast provided
    Yes there is a complimentary breakfast provided at 9am consisting of a cooked English fry with tea/coffee or a crossiant with bacon and cheese.
  • Can I bring chidren
    Yes you can bring children but they must be12 years or older to enter the hot tub
  • Can I bring pets
    Pets are not allowed
  • What does dinner consist of
    You can choose between a chinese takeaway (1 main per person) or a sharing pizza which can be half and half)
  • Danger of drinking alcohol in a hot tub
    It is a very good idea to bring a bottle of water as you can very quickly become dehydrated in a hot tub. Add in the effects of drinking alcohol and this will vastly increase the liklihood of becoming dehydrated and drunk as the alcohol will be absored into your bloodstream faster and pumped around the body at a higher rate. Consequently this can lead to a very dangerous and unpredicatble situation!
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